License lost - license troubleshooting

This article explains what to do when your software suddenly runs in demo mode.

Before you start:

  • Make sure that your license is activated on computer
  • No dongle is plugged in the computer
  1. First try to simply restart the computer where the license is installed. If restarting does not work, continue to step 2.
  2. Open license info of ProofMaster and click the "Update" button.
  3. If clicking "Update" does not work, de-activate and re-activate the license.

De-activating and re-activating your license on a PC:

  • Open License Info of ProofMaster v4 RIP
  • Right click on the top ‘blue bar’ of the License Info screen
  • Follow the wizard, you should get "deactivation successful"
  • Close the License Info window
  • Reopen License Info
  • Click on the activation button
  • Enter your registration code (your registration code can be found on your license voucher)
  • Enter your system password when promped for. Your license is now activated.

De-activating and re-activating your license on a Mac:

  • Open License Info of ProofMaster v4 RIP
  • In the License Info menu, click on File -> "Deactivate license..."
  • Follow the wizard, you should get "deactivation successful"
  • Close the License Info window
  • Reopen License Info
  • Click on the activation button
  • Enter your registration code (your registration code can be found on your license voucher)
  • Enter your system password when promped for. Your license is now activated.